Delivery & Returns
Delivery and Returns
We offer FREE shipping on all Australian orders
Please note delivery time is measured from when your order is dispatched and do not include any hold ups that may occur due to local procedures. Orders are dispatched multiple times every week.
CHANGE OF HEART?
We have a hassle free returns policy, and we accept returns for any reason - sizing, color, or if you've simply changed your mind. However, we can only offer you a store credit if you return the item in first quality and that the item is unworn, unwashed, with tags still attached. The store credit will be provided in the form of an online code that can be used at checkout online.
****DISCOUNT CODE CAN ONLY BE USED ONCE AND ANY FUNDS NOT USED WILL BE LOST ****
Returns must be made within 14 days of the package delivery date. You must contact email@example.com why you want to return the garment, and we will let you know how to proceed. Return shipping costs shall be at the expense of the customer. We do not accept return on underwear for any reason
If you believe your item is faulty, you must contact firstname.lastname@example.org the fault. Once the item is received we will assess the fault. We will deem the item faulty at our discretion. We have a 90 day return policy for any faulty items. If the item has been misused, or the care instructions have not been followed you will not be eligible to claim the item as faulty. If your item is indeed faulty, we offer a store credit. Shipping fees are non refundable. We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance. This policy applies to all orders. Download Returns Form.