Frequently Asked Questions
What payment methods do you accept?
We accept payment by Visa, Master Card and PayPal.
Is it safe to order online?
Yes, we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Credit card transactions are made on a third party website, Eway, a reputable credit card processing company. Customer information is only stored on our secure database and not used for anything other than authorised promotions or internal reference.
Will you re-stock items that have sold out?
We generally do not re-stock items that have sold out as we like to offer new designs and often have limited numbers of items, these products may be re run in the future but it is not guaranteed.
How do I know what size I am?
We have a detailed sizing chart listed with every item. If you are unsure regarding a particular fit or have any questions please contact us.
How do I know my order has been received?
Once you’ve completed your online order you will receive an order confirmation e-mail. Please check this carefully to ensure all your details are correct. If any details are incorrect please contact us immediately at firstname.lastname@example.org
If you don’t receive an order confirmation e-mail from us within 24 hours of placing your order check your Junk folder in case our emails are going there. We may also have the incorrect email address registered with your name. Please check your account details to ensure your e-mail address has been entered correctly.
If you still cannot see why you haven’t received one please e-mail email@example.com and we’ll look into it for you.
What Courier Providers do you use?
We use a range of couries to ensure we get the most effective shipping. You will be notified of the carrier when you receive you confirmation email after your purchase has been processed.
Will I need to sign for my order?
Yes, we recommend that you provide us with an address where someone will be available to sign for the delivery. If nobody is home when delivery is attempted a “Card to Call” will be left. You can then arrange for redelivery or collection.
How long will it take for my order to arrive
Delivery time is measured from when your order is dispatched and do not include any hold ups that may occur due to local procedures.
Is there a delivery fee?
We offer FREE shipping on all Australian orders over $100 AUD.
Do you ship internationally?
Yes, However We are only able to ship to a few countries outside of Australia.
Can I use a PO Box for my delivery address?
We are unable to deliver directly to PO Box addresses as a signature is required on delivery.
Can I exchange my order for something different?
We have a free returns policy and accept returns for any reason - sizing, colour, or if you've simply changed your mind. You can return any item for an exchange or store credit within 14 days of purchase.
How do I return/exchange product ordered online?
All you need to do is fill in the returns form and send the item back to us at:
MI-LIFE ATT: RETURNS 2 Cantonment Street Shop 10 Fremantle, WA 6160
Once we have received your return the product will be assessed. Please note that we may be out of stock of the new size and colour you request.
Will I have to pay for the return shipping?
Return shipping costs are at the expense of the customer. We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance. Any exchanges will be sent back to you FREE of charge.
Can I return my order to a store?
You can return your online order to our store in Fremantle, all you need is your order invoice as proof of purchase.
I have received the wrong item in my order, what should I do?
If you receive an incorrect product, please contact firstname.lastname@example.org straight away with your name and order number so that we can resolve this for you.
I have received something faulty, what should I do?
If you receive a faulty item please contact email@example.com with your name, order number and as many details as possible. We will resolve any issues with faulty items as quickly as we can.
What happens if over time my item becomes faulty?
We have a 90 day return policy for any faulty items. If you believe your item is faulty, please contact firstname.lastname@example.org for further assistance. Please provide your order number and clearly explain the fault. If possible include a photograph so that we can quickly assess it. We will deem the item faulty at our discretion. If the item has been misused, or the care instructions have not been followed you will not be eligible to claim the item as faulty.
You may also bring the product into the store for assessment, the staff will be happy to help.